Have released a new Bluetooth firmware update (1.07) - for Android initially with iOS coming in the next week (iOS not really affected by this bug AFAIK). This targets a slow initial connection experienced on many Android devices - sometimes 30 seconds or longer "connecting". This bug was introduced in the May update with Bluetooth version 1.06. After updating the app, you'll need to go to Settings and then "Update to Bluetooth version 1.07".

Google Play

Resonance is a new test feature currently in prototype that I would like to roll out this fall for the Waxwing. Meant to measure the excited tonearm resonance without the need of a special test record.

If you can use your Waxwing with an optical input on your preamp/amp/receiver/DAC, you'll be golden. It's a "poor man's balanced input" and will make life easy. We add so many crazy devices to our systems these days, and a high gain phono preamp is the most susceptible to system leakage currents.

Any Amazon purchasing tips from my EU Waxwing users? There seems to be a ton of Amazon purchases that stay pending forever and eventually (after weeks?) get cancelled. I've tried contacting Amazon and get zero information from them, and my EU customers are pretty confused, too. So, any tips or insight would be fantastic - you are my only hope at this point. Not sure if it is due to purchases via amazon.de, unapproved credit cards, etc. Thanks in advance for your tips!

Then for folks in countries that *don't* get Amazon US shipping, I've been recommending a parcel forwarding service (order goes to a US address and gets reshipped). I've had customers use these services over the last decade and they all seem to work fine. Currently forward2me is the big one, and the website seems easy to use and rates are straightforward. If you've used them and can recommend, let us know.

Waxwing Remote version 1.0.10 is now up at the App Store and Google Play. This fixes the most egregious bugs that can cause resets (i.e. dropped audio for 5 seconds or so). I did an unannounced, weeklong rollout starting on May 8th after experimenting with a Beta release. I do recommend updating if you don't have auto updates configured on your device of choice or if you are still on the Beta. After the update, you'll want to then go to Settings (in the app) and update the Bluetooth to 1.06.

- New Sort button behavior: a long press re-sorts menu without toggle to linear menu
- Bluetooth TX power slider added to Settings (once Bluetooth firmware is upgraded to 1.06)
- Fixes some connection/disconnection logic to prevent lost connection requiring restarting app
- Added Disconnect counter in Settings (shows number of disconnection events during app lifecycle)
- Fixed Android bug when app is in background state (screen off) as it could get into a "ghost connection" preventing connection and requiring app restart
- Bluetooth Firmware version 1.06 added for OTA upgrade:
--- Fixes outgoing message overflow crash and reset (5-7 seconds silence)
--- Bluetooth TX power increased 33% for more range
--- Downgradable to previous firmware (press and hold gray Update button for 10+ seconds until Waxwing reboots)
--- Fixes Timer assert issue causing occasional reset (5-7 seconds silence) during connection cycles

New Waxwing Beta test for iOS available (Android Beta soon - in the next day or two). For iOS, you'll need to install Apple's TestFlight and then you can install Waxwing 1.0.10: TestFlight Open Beta Link

Fixes the most egregious bugs that can cause resets (i.e. dropped audio for 5 seconds or so). Been working on this since Christmas.

- New Sort button behavior: a long press re-sorts menu without toggle to linear menu
- Fixes some connection/disconnection logic to prevent lost connection requiring restarting app
- Added Disconnect counter in Settings (shows number of disconnection events during app lifecycle)
- Fixed Android bug when app is in background state (screen off) as it could get into a "ghost connection" preventing connection and requiring app restart
- Bluetooth Firmware version 1.05 added for OTA upgrade:
--- Fixes outgoing message overflow crash and reset (5-7 seconds silence)
--- Bluetooth TX power increased 33% for more range
--- Downgradable to previous firmware (press and hold gray Update button for 10+ seconds until Waxwing reboots)
--- Fixes Timer assert issue causing occasional reset (5-7 seconds silence) during connection cycles

New app version has been uploaded to the App Store & Google Play, so be sure to update. This is a roll back to before last week's update. That update has some iOS issues, so I'm going to retest and reaudit everything.

If an app restart & power cycle (turn it off and on again) of your Waxwing doesn't get Bluetooth connectivity rolling again, then a factory reset is probably needed. The trick is that it is only active for the first 5 seconds after a power on. Using a toothpick, you can feel around for the reset pushbutton (located about 1" or 25mm inside) and you can test press it anytime. Then power cycle and immediately press the reset switch a couple times (for good measure!). You'll know you are in the 5 second window because the optical red light comes on after 5 seconds.

My update last week has added a new "feature" for (primarily iOS) Waxwing users. If you lose the ability to reconnect to your Waxwing, first try restarting the app, and if that doesn't do the job then do a hard power cycle on the Waxwing (by unplugging it or turning the power off & on with power strip it's connected to). Been working round the clock to address this - my apologies.

New app version has been uploaded to the App Store & Google Play, so be sure to update. It fixes several of the "Bluetooth bugs".

What's new in 1.0.7:
- Better Bluetooth reliability with connections. A new 3-second hysteresis upon disconnect prevents a "ghost connection" with Waxwing with subsequent reconnects.
- New Bluetooth Firmware V1.03: Fixes heap memory overflow crash with undelivered messages & state machine timer issue. Both could cause hardware crashes w/ reboot and ~6 seconds of silence

Thanks for everyone's patience while waiting for these fixes. Should be a real UX improvement, and I'm getting a better feel for Bluetooth in general.

Love this email from a Waxwing user this morning - makes the coffee taste even better:

"Hi Shannon, hope you're well. I'm emailing basically to say that the Waxwing is an amazing piece of kit. I've been loving it since I got it in. I'm not on social media so no way for me to share how amazing it is, but I've been telling my friends. Just a paying customer who's absolutely loving something you made and thought you should know. So here's to you, you magician. Best of luck with Parks Audio."

New Waxwing app version 1.0.6 is available at the App Store & Google Play. It fixes a couple major "File Load" bugs and is a recommended update.

This is the first version to support different languages which allows Waxwing users to be a developer, enabling the creation of a new language JSON file. Read more here: https://parksaudiollc.com/language.html

What's new in 1.0.6:
- Fixes an intermittent/timing bug that locked up the Waxwing after a "File Load" which required a reboot
- Fixes an intermittent/timing bug that wouldn't send some new loaded settings immediately after a "File Load" to the Waxwing
- Comma delimiters now work in Gain calculator (mainly an EU fix)
- Custom language JSON import added (more of a developer tool than user feature)
- iOS 12 devices will work again (had an incompatibility with the previous app version), so you can use your older Apple gear

Still working and qualifying the bug fix for the "Bluetooth message memory overflow" issue. It is an occasional bug that crashes and reboots the Waxwing, which appears as around a 5 second muted music. Pardon for the delay on that.

1) The original Pioneer Waxwings were too tight in the chassis, so I shortened the PCB assembly. This then caused some Waxwings to exhibit a rattle in the second batch (around #24 to #96). I was hyperfocused on shipping and didn't catch this new behavior - my apologies. I've since corrected this with a small piece of 1.5mm self-adhesive foam on the front chassis panel (removed by two screws). This prevents vertical and lateral movement. I can drop a piece of foam to you in the mail (international is A-OK, too) if you feel comfortable adding the foam - just let me know (parksaudio@outlook.com). Checkout a photo of the foam installation. I would mail three pcs (in case you need a spare) but only one is needed. Install to the right of the 'R'. Will be snug & tight, but that is perfect, and it will feel solid. Just be sure to keep the window oriented over the Bluetooth transmitter. The two chassis screws are 1/16" hex, but 1.5mm hex should work fine. Also, you don't need to do this update if you don't want to - won't hurt anything but gives piece of mind. Several customers were worried that something internal had broken in shipping.

2) I've received a lot of requests for a manual. I had hoped to make the manual "within-the-app", but there's still a lot of missing documentation. For those that haven't figured it out, you can tap on the function name and get a description in a popup. I'll go ahead and copy all that data over to a simple HTML manual page and just start adding typical manual information to it over time (guided by "FAQ emails" from users). This will have the benefit of being easily able to be Google Translated, too.

3) Speaking of translation, I've decided to go with a 'Custom' language selection on the 'World' icon (top right) along with the default 'English'. It'll enable users to create their own Waxwing text skin. Once some versions become popular and verified by peers (haven't figured that part out yet), I'll add those as compiled language options. The procedure will just be to take the English JSON file, edit it with a text editor, and then pasting the new file into a text box in that popup window. Reboot the app it and it will be live. This will let native speakers to quickly modify and test their new files. More info coming on that.

4) In the previous Bluetooth firmware update, I managed to improve the Bluetooth disconnect bug by making its allocated memory larger, but it never cleans things up and eventually crashes, reboots, and is distinguished as 5 to 7 seconds of muted music. I worked on this fix over the holidays and believe I have it nailed, but still need to do some more tests. The cause was due to Bluetooth messages piling up with low RSSI signal during a disconnect (i.e. like you are walking out of range - super common). All my earlier debugging assumed clean disconnects, plus I have yet to understand why the message queue doesn't self-clean upon a reconnect - oh well. The fix should be good. You can log you own crash/reboot count by going to the Settings/Gear and clicking "Reset debug counters" (the current data in there is random RAM garbage and meaningless). Then you can see how often you are getting crash/reboots from this bug looking at the System Resets count, and hopefully you can then compare with the coming update and see the improvement.

5) There's a Gain calculator bug issue for international users that use a comma as the decimal point instead of a period (e.g. many EU countries). I've recreated this on iOS and am looking to fix this. If any EU users can confirm or deny this bug on Android, that would be a big help.

After a Christmas break, I'm back at it today: building Waxwings and fulfilling orders.

The Sort button shifts all your unlocked and adjusted functions (i.e. the ones you are using) to the top of the menu list and then the button then turns red. Just lets you quickly suss out what settings are engaged instead of perusing a long list. To go back to a linear list of functions, tap the Sort button again and it will turn black.

I've shut down Waxwing sales for the holidays but will be back at it January 1st. In addition to the usual Christmastime activities, I will be spinning plenty of vinyl and crate digging at my local shop - hope you all get to do the same!

Just released the latest app version at the App Store & Google Play and I encourage folks to update as it has several key bug fixes.

What's new in 1.0.3:
- RPM33 function was overwriting the Fine Balance setting (typically +0.0dB) to -3.9dB. So after a RPM33 speed check, the right channel would be about 4dB louder and saved to the current settings. This was an app only bug and has been corrected. You will need to re-save any save files that kept Fine Balance to -3.9dB. You can easily double-check by unlocking File and tapping on the filename for the settings. E.g. check settings for -3.9dB bug, reload if necessary, change Fine Balance to +0.0, and re-save.
- Saved Log settings weren't loaded correctly. This has been fixed (app only bug). Note: timer shows session time and you click on this time to see cumulative total.
- Changing the Output setting between 'Analog' - '24/48' - '24/96' could mute the output without recovery until a reboot. This has been fixed (app only bug).
- Disconnects and reconnects during a Grade operation or Grade pause would screw up the grade as app sent a command to the Waxwing to reset the grade procedure on reconnect. This has been fixed (app only bug).
- Waxwing App Version now stated on the Settings gear screen. As of today it is version 1.0.3.

After over two years of development my new phono preamp - the Waxwing - is now available.

Download from the App Store or from Google Play to see all the crazy functionality.

Orders will be shipped out starting December 1st in the order they are received.

I'll be doing several app and firmware updates over the next year to smooth any rough edges. So I'm happy to extend a 60-day return policy for refund (less shipping) once you receive your Waxwing, as I absolutely want 100% satisfied customers.

US customers -- use the US only payment link: $499 plus $12 shipping

International customers -- use the international payment link: $499 plus $49 shipping (UPS Worldwide Expedited: 7-9 days)

International notes:
- Canada and Mexico based customers may get partial international shipping refund if applicable.
- I collect no VAT and you may have to pay VAT yourself upon receipt.
- The Waxwing power supply (included) is the extremely common 5VDC USB type (100-240VAC, 50/60Hz) with US-plug.
- You can use the power supply with a simple region-specific adapter, or you can swap for one of your own.

Fill in your number of record bins (eg Ikea cubes) and number of LPs per bin and let the DJ randomly select one for you. Super simple but I'm addicted to it.

Should have Waxwings ready for worldwide release (iOS, Android, Tucumcari to Timbuktu) late next week - hopefully 11/23. Updates coming for the Pioneers, too.

I love grading my records and the new Grade logging w/ average output level really rocks. If I walk away and end up getting a few minutes of runout, I can just look for the last grade before the numbers dipped to -50 and lower. Just tap the grading time and the logging window pops up, and it also keeps the app alive (i.e. app won't get put to sleep by the OS).

The first batch of twenty Waxwings went on sale Friday, September 29th, and are sold out. Next batch of Waxwings should go on sale at the end of November and will support worldwide sales. iOS and Android are now both available.

• Pioneer Waxwings were for the US market only and required a US payment address and delivery address. Cost was $499 plus $14.35 shipping.
• Only guaranteeing the Android app will be ready, so please just Android users. iOS coming in October. FYI, the Waxwings work with either app (i.e. not different hardware).
• Really just want pioneer customers for these twenty units: folks that don't mind metaphorical rough edges and (maybe a little?) hardship.
• These Waxwings may even require a factory update (hardware or bootloader), so keep that PITA in mind. This is the main reason for US only.
• Targeted shipping date will be Monday, October 16th. Pardon the delay - just wrapping up a million little things.

"What has been going on at Parks Audio this year?"

• The Puffin production era wrapped up this past February.
• We've been working on a second-generation Puffin, with the main shift towards Bluetooth LE remote control via an app.
• It has taken two years of development, with the last six months being a full-time push to the finish line.
• The product evolution is drastic enough that a new name was warranted: the Waxwing.
• The Waxwing shares a lot of the same hardware and firmware from Puffin, so we're sticking with a proven design - just making it easier to use.

"What's new in the Waxwing and different from the Puffin?"

• Chassis and footprint have been modified for a more traditional look with rear connections.
• No more digital output upgrades: coax and optical outputs are now standard (still require adjustment via menu).
• 100% Bluetooth control with the Waxwing: No buttons, switches, or knobs.
• The app allows easy remote control for the Waxwing, permitting adjustments while seated in the listening chair.
• Gain calculator helps you choose an appropriate gain setting for your cartridge.
• The app quickly shows which settings are adjusted at a glance.
• File system allows easy saving of configurations.
• You'll be able to easily archive, view, modify, and share these files with others.
• Simple black and red color system indicates when a setting isn't set to its default (color-blind friendly).
• Grade is much easier to use; it logs grading over time and allows for unattended use.
• Custom RIAA adjustments are now much easier to change and save.
• The log function is now not just for cartridge hour logging, but also focuses on music heard in the current session (get your hour of vinyl in!).
• Language support is available with user assistance (changeable with a globe icon). Contact us with your language request.
• Switching to a common 5V USB power supply allows ease of replacement worldwide, the use of USB batteries, and avoids connecting to the wrong supply with a barrel connector.
• Please download the demo app and check it out (NOW LIVE! Use this link as it's not in the search results yet.): Demo Waxwing App -----> https://play.google.com/store/apps/details?id=www.parksaudiollc.com.waxwing_release_00
• A new function called PEQ (a single Parametric EQ) acts as a "do anything" feature.
  • PEQ visual help: Biquad Calculator
  • Type: Peak
  • Plot: Log10
  • Max: 10dB
  • Range: 40dB
  • Sample rate: 96000
  • Fc (Hz): 10000 (or your choice)
  • Q: 2 (or your choice)
  • Gain: 4 (or your choice)

"Enough already, take my money! How can I get a Waxwing?"

• The initial twenty Waxwings will be for U.S. sales only and Android only: $499 plus $13.95 shipping.
• We are looking for Pioneers - early adopters who are ready (and will be happy) to help address bugs, provide feedback where needed, etc.
• The first twenty units will be available for purchase directly from the Parks Audio website on September 29th (no preorders - just easier and fairer this way).
• We plan to expand to international customers and support iOS and Amazon Fire after the initial round or two.
• The iOS app is at the exact same level of code production as the Android, so it will be available come round 2 or 3 (i.e. before Christmas). Just anticipate several initial revisions, so it makes sense to have just one release right now.
• We aim to meet and process all current demand by December 14th, so folks can get one for Christmas.
• There will be a ramp-up process over six months to iron out issues and bugs.
• At the end of six months, we will switch all fulfillment over to Amazon U.S. and end direct sales.

"Only twenty units? I thought you were streamlining production?"

• Just starting slow to smooth any rough edges as we ramp up. But the new hardware design scales nicely and is much easier for us to build - no worries.
• This will ultimately allow us to meet all demand and still have time left for research and improvements.

"Will this be another IoT device that stops working one day when Parks Audio goes out of business or decides to stop support?"

• The Waxwing Bluetooth API will be documented and shared with the community.
• Customers can use third-party Bluetooth apps with macros or write their own custom software.
• Third parties may use the Bluetooth API to write, distribute, and even sell their own apps (respectful of the Waxwing trademark).
• The Waxwing File Settings API will also be documented and shared.
• This API openness ensures a long lifespan for the Waxwing, making it not dependent on Parks Audio.
• While Waxwing settings must be changed via a Bluetooth connection, it is still a standalone audio device. So an app isn't required for operation and no annoying tethering is required.(e.g. like with a Bluetooth speaker or "radio")
• No internet connection is needed (other than to initially download an app), and there's no need for subscriptions to services or upgrades.

"I'm quite keen on recording LPs to my computer. Can the Waxwing do that?"

• The Waxwing's USB power port is for 5VDC power only and doesn't support USB Audio.
• You'll want to use a USB-to-optical interface device - like the Hifime UR 23 - which handles OS driver support and also DC isolates the Waxwing from a noisy computer (i.e. its leakage currents).
• How to record using the Waxwing and UR23: LINK

"Can the Waxwing natively stream Bluetooth Audio?"

• No, the Waxwing's Blutooth LE is a low datarate remote control only. Instead, connect the Waxwing's optical output to an input on your streaming device.

"Where did the name Waxwing come from?"

• This continues our tradition of bird names: the Budgie, the Puffin, and now the Waxwing.
• Of course, there is the slang term "wax" for records, plus "wing," so the Waxwing is designed to make your records soar.
• Finally, there's a nod to the story of Icarus and his wax wings - sometimes we will fly too close to the sun.

"I'm sure the Waxwing is wonderful, but I really wanted a Puffin?"

• Parks Audio may no longer manufacture Puffins, but some Puffin owners may sell their Puffin and get a Waxwing. Buy theirs!
• Customers with Puffins and Budgies will continue to be serviced 100% from Parks Audio.